Delivery, Returns & Privacy Policy

Returns & Delivery

Delivery

1. Where the order is to be delivered to an Australian address via Standard Shipping, CantataElixir will:

– Use reasonable endeavours to deliver the order within ten working days (Monday – Friday, excluding official public holidays) from the date the order was submitted by you;

– For orders delivered to Western Australia and the Northern Territory: Please allow up to 10 working days for delivery.

– Please note CantataElixir Online is currently unable to support time slot delivery.

– Due to postal restrictions items classed as 'dangerous goods' must be delivered via the Road Express delivery method with an estimated delivery time of 5-6 business days.

– Please note CantataElixir reserves the right to cancel and refund orders that are destined for delivery to known freight forwarding addresses.


2. Where the order is to be delivered to an Australian address via Express Shipping, CantataElixir will:

– Use reasonable endeavours to deliver the order within three working days (Monday – Friday, excluding official public holidays) from the date the order was submitted by you; and

– Send the order by courier where the order is to be delivered to a street address or by Australia Post where the order is to be delivered to a PO Box.

3. Orders will be processed with 3 days and delivery times in addition to processing time.

Prices and Payment

All prices on the website are in Australian dollars and are inclusive of GST. Prices are subject to change without notice.

The amount payable to CantataElixir for an Order (Order Amount) will be the total of the following amounts:

a. except for New Zealand, the sum of the price of each Product ordered as indicated on the website at the time of submitting the Order (Product Subtotal);

b. the cost of delivery determined in accordance with Delivery stated above, and

c. the sum of any other fees which CantataElixir levies from time to time and which you have agreed to pay by providing your electronic consent (e.g. subscription fees).

You must pay the Order Amount by credit card at the time of submitting the Order. CantataElixir accepts Visa, Mastercard, or American Express and paypal.

Refunds and Returns

Personalisation items, no refunds are returns on these items, unless faulty.

Only items purchased on the CantataElixir website can be returned to CantataElixir.com for refund or exchange.

Delivery to
Parcel Locker 10118 37609
4 Tunstall Square
Doncaster East VIC 3109

Should you make an error when ordering online, Cantata will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

Privacy Policy

Cantata Elixir and any related entities is committed to protecting the privacy of your personal information.

This privacy policy explains how the Cantata Elixir manages the personal information that we collect, use and disclose, and how to contact us if you have any further queries about our management of, or would like to request access to, your personal information.

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information is recorded in a material form or not.

Collection of personal information by CantataElixir

The types of information we may collect include:

a) identifying and contact information (for example, your name, address, age, date of birth, gender, and email address);

b) financial information (for example, credit or debit card details);

c) health information (for example, where a customer may suffer an adverse reaction to a product); and

d) if you visit our website, register an account with us and/or purchase products through our website, your username and password, IP address, information about your purchases and your other activity on our website (for example, tracking which areas of the website you visit and the content you view);

e) other information which you may include in your profile or in other communications to the CantataElixir; and

f) other information with your consent or where required by law.

We collect personal information in connection with your use or purchase of CantataElixir’s products and services, to provide you with the products and services you request, as well as information on other products and services offered by us.

Where possible, we will collect personal information directly from you or a person authorised to provide this information on your behalf. This can be through our website, over the phone or by email. Should we collect your personal information from a third party, we will take reasonable steps to ensure that the third party has obtained your consent to provide your personal information to us.

If you do not provide personal information requested of you to CantataElixir or, withdraw your consent to our collection, use and disclosure of your personal information at any time (subject to contractual and legal restrictions and reasonable notice), we may be unable to provide you the products or services you have requested or contact you in the future.

If you no longer wish to receive copies of our newsletter, or information about our products, services, product launches, events or other promotional information you may unsubscribe by contacting us as described below. For communications sent by e-mail or other electronic means you will also be able to unsubscribe using the unsubscribe mechanism in the message itself.

Cookies

If you web browser is set up to accept cookies, a cookie will be stored on your hard drive when you visit CantataElixir’s website. Cookies allow CantataElixir to collect information about your computer, which may include your IP address (a number assigned to your computer when you register with an Internet Service Provider), type of browser, operating system, domain name, and the details of any website which has referred you to our website. CantataElixir uses cookies to track and collect information about which parts of CantataElixir’s site and newsletter (including links to other websites) are being visited by you.

Cookies also allow CantataElixir to recognise your computer while you are on CantataElixir’s website, and to send you to the country of origin and language you selected on your first visit to CantataElixir’s site. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website.

If you would rather not have this information stored on your computer, you can configure your browser so it does not accept cookies. However, if you disable cookies you may not be able to access all parts of this website, including the purchase section.

Use of personal information by CantataElixir

Generally, CantataElixir will use your personal information for purposes connected with our business operations, which may include:

a) to develop, market, sell or otherwise provide products, services or information;

b) fulfil your purchase orders for our products, services and/or gift certificates;

c) provide you with copies of our newsletter or information about our products, store launches, partnerships, events or other marketing or promotional information;
d) to maintain, update and service your account with us;

e) to maintain, administer and improve our systems;

f) improve our website, including to modify it to your usage, history and preferences and troubleshoot problems; and

g) conduct internal administrative activities, research, analytics, planning and project development.

Disclosure of personal information by CantataElixir

In order to properly conduct our activities, we may disclose or transfer personal information to other persons or organisations including:

a) our service providers (including affiliates acting in this capacity) that provide services on our behalf, for example information technology, mailing, billing, marketing and/or data hosting or processing services; or otherwise, to collect use, disclose, store or process personal information on our behalf for the purposes described in this Privacy Policy;

b) parties connected with the proposed or actual financing, securitisation, insuring, sale, assignment or other disposal of all or part of CantataElixir or our business or assets, for the purposes of evaluating and/or performing the proposed transaction; and

c) other parties to whom we are authorised or required by law to disclose information.

Data quality and security

CantataElixir takes reasonable steps to:

a) make sure that the personal information we collect, use and disclose is accurate, complete and up to date;

b) protect the personal information that we hold from misuse and loss and from unauthorised access, modification or disclosure; and

c) where permitted by law, destroy or permanently de-identify personal information that is no longer needed for purposes for which it was collected.

CantataElixir's credit card transactions are fulfilled by an authorised banking institution. When collecting credit card information for online purchases, CantataElixir offers secured server transactions that encrypt your information in transit to help prevent others from accessing it. Personal information is stored on servers that are protected by appropriate safeguards, and will be accessible by authorised employees and agents who require access in connection with their responsibilities. Your credit card details are encrypted and then removed from our system once your order has been dispatched.

Unsolicited personal information

We don’t usually collect unsolicited personal information.

Where we receive unsolicited personal information, we’ll determine whether or not it would have been permissible to collect that personal information if it had been solicited.

If we determine that collection would not have been permissible, to the extent permitted by law, we’ll destroy or de-identify that personal information as soon as practicable.

Anonymity

CantataElixir will generally provide individuals with the option of not identifying themselves when entering into transactions when it is lawful and practicable to do so. However, on many occasions, we will not be able to do this. For example, we will need your address in order to deliver any products purchased through our website.

Disclosure of personal information overseas

CantataElixir may, in the course of carrying out our business, disclose personal information to overseas affiliates and service providers, including between members of the CantataElixir.

Access to and Correction of Your Personal Information

If you have any questions or concerns about how we handle your personal information, or would like to request a copy of the personal information we hold about you, please contact our Privacy Officer at info@cantataelixir.com

CantataElixir will generally provide you with access to your personal information if practicable and, will take reasonable steps to amend any of your personal information which is inaccurate or out of date. If we provide you with copies of any information you have requested, we may charge you a reasonable fee to cover the administrative costs of providing you with that information.

Changes to this policy

This Privacy Policy is effective from 22 May 2017.

This Privacy Policy may be updated from time to time. To obtain a copy of the latest version at any time, visit our website at http://www.CantataElixir.com or contact us by email: info@CantataElixir.com.

Terms & Conditions


Terms of Use

The information contained within this document relates to the CantataElixir Australian online store, trading under CantataElixir.

The Terms of Trade relevant to our other regions can be found in the footer of our international web site.

CantataElixir is the trading name for CantataElixir Retail (referred to in these terms and conditions as CantataElixir).

Disclaimer

The content of this website is general and is provided for information purposes only. The material on this website is not and should not be regarded as advice, including legal or medical advice. To the fullest extent permitted by law, CantataElixir does not give any express or implied warranties and makes no representations in relation to this website. In particular, while reasonable care is taken in its preparation, CantataElixir does not guarantee or warrant the accuracy, reliability, completeness or currency of the information on this website or its usefulness in achieving any purpose. Information on this website should not be used without validating that information from appropriate sources and obtaining professional advice where it is prudent to do so. You should make and rely upon your own assessments and enquires to verify the accuracy of the information provided.

In addition, to the fullest extent permitted by law, CantataElixir does not warrant that the website itself is free from any computer viruses or other defects or that your access to the website will be continuous or uninterrupted. CantataElixir accepts no liability arising from your access to this website.

Personalisation

Any packs or products that are personalised in any manner may take a min of 14 to prepare and charge by the energy of a full or new moon. (Depending on when ordered). Personalised orders will be contacted with estimated timing. All personalised products are non refundable (unless Faulty)

Limitation of Liability

Subject to the provisions of consumer protection legislation that cannot be excluded, CantataElixir accepts no liability arising from the information on this website, or on websites linked from this website, being incorrect, incomplete or misleading. To the fullest extent permitted by law, CantataElixir will not be liable for any loss, damage, cost or expense incurred in or arising by reason of any person relying on the information on this website. Where conditions and warranties implied by law cannot be excluded, CantataElixir limits its liability, where it is entitled to do so, to the resupply of the relevant service and goods, or paying you the cost of that resupply.

Intellectual Property

Copyright
All content on this website, including text, graphics, logos, photographs, audio and video clips and data compilations is the property of CantataElixir or its content suppliers and protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of CantataElixir and protected by Australian and international copyright laws.

Trademarks
CantataElixir and all related graphics, photographs, logos, and product and service names are trade marks (both registered and unregistered) of CantataElixir or its affiliates in other countries. These trade marks, logos and other proprietary graphics may not be used in connection with any other product or service without CantataElixir's express prior written consent.

Licence and Site Access

CantataElixir grants you a limited licence to access and make personal use of this site and not to download (other than page caching or to access wholesale inquiry forms designed for downloading) or modify it, or any portion of it, except with CantataElixir's express prior written consent. This licence does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of CantataElixir. You may not use any metatags or any other hidden text using CantataElixir's name or trademarks without CantataElixir's express prior written consent. Any unauthorised use will automatically terminate the licence granted above.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to www.CantataElixir.com so long as the link does not portray CantataElixir, its affiliates, or their products or services in a false, misleading, derogatory or otherwise offensive manner. If requested by CantataElixir, you must remove any hyperlink to this website contained on your website or any other digital content. You may not use any CantataElixir logo or other proprietary graphic or trade mark as part of the link without CantataElixir's express prior written consent.

Third Party Websites

CantataElixir may include links on this website to websites owned by other parties. CantataElixir is not in any way responsible for the material contained on these sites, nor is CantataElixir responsible for the availability of these sites. CantataElixir does not endorse and is not responsible or liable for any content, including advertising or products offered on these sites, nor is CantataElixir responsible for any damage, offence or loss caused as the result of visiting these websites.

CantataElixir recommends that before you visit any website you check that your computer is running up-to-date virus checking software.

Terms of Trade

If you purchase any products via this website, you must agree to CantataElixir's Terms of Trade (see Shipping and Shopping).

Privacy

Personal information provided to CantataElixir via this website will be handled in accordance with CantataElixir's Privacy Policy.

Security

CantataElixir's credit card transactions are fulfilled by a banking institution authorised under the laws applicable to this website. When collecting credit card information for online purchases, CantataElixir offers secured server transactions that encrypt your information in transit to prevent others from accessing it. All information is stored on a secure server. Your credit card details are encrypted and then removed from our system once your order has been dispatched.

Although CantataElixir engages all reasonable efforts to safeguard the security of your information, transmissions made on or through the internet cannot be guaranteed to be entirely secure. Please contact your financial institution immediately if you become aware of unauthorised use of your account.

You will need to register to use certain parts of this website. When registering, you will be required to nominate a username and password. You must keep this username and password safe and must not disclose this information to any third party. If you become aware of unauthorised use of your account, please notify us immediately.

Cookies

If your web browser is set up to accept cookies, a cookie will be stored on your hard drive when you visit CantataElixir's website. Cookies allow CantataElixir to collect information about your computer, which may include your IP address (a number assigned to your computer when you register with an Internet Service Provider), type of browser, operating system, domain name, and the details of any website which has referred you to this website. CantataElixir uses cookies to track and collect information about which parts of CantataElixir's site and newsletter (including links to other websites) are being visited by you.

Cookies also allow CantataElixir to recognise your computer while you are on CantataElixir's site, and to send you to the country of origin and language you selected on your first visit to CantataElixir's site. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website.

If you would rather not have this information stored on your computer, you can configure your browser so it does not accept cookies. However, if you disable cookies you may not be able to access all parts of this website, including the purchase section.

General

CantataElixir may vary these terms and conditions at any time by publishing a revised version of the terms and conditions on this website.

The law applicable to this website is the law of the State of Victoria, Australia.


Shipping and Shopping

The information contained within this document relates to the CantataElixir Australian online store, trading under CantataElixir

The Terms of Trade and Frequently Asked Questions relevant to our other regions can be found in the footer of our international web stores. These can be accessed by selecting 'Shop Online' in the main menu, and choosing your region from the list that appears below.

Please read these Terms of Trade carefully as they contain important information including warranty disclaimers and limitations of liability.

Definitions and Application

1. In these Terms of Trade, "CantataElixir" means CantataElixir (ABN 24 409 039 241) trading as CantataElixir, 'you' means the organisation or individual who is ordering product on the website, and the "Products" means the CantataElixir products which may be ordered on the website.

2. These Terms of Trade apply to any purchase of any Products by you from this website which are delivered in Australia or New Zealand.

Shipping fee

The shipping fee will be:

As you the buyer select and pricing is as per the delivery schedule on the website.
Please contact info@cantatatelixir.com if you have more specific questions regarding delivery.


The Delivery time will be:

1. Where the Order is to be delivered to an Australian address, CantataElixir will:

a. use reasonable endeavours to deliver the Order within 10 working days (Monday-Friday excluding official public holidays) from the date the Order was submitted by you; and

b. send the Order by AusPost where the Order is to be delivered to a street address

2. Where the Order is to be delivered to a New Zealand address, CantataElixir will:

a. use reasonable endeavours to deliver the Order within 10 working days from the date the Order was submitted by you; and

b. send the Order by AusPost mail.

Please note CantataElixir Online is currently unable to support time slot delivery.

Orders

1. To submit an order for Products (Order), you must:

a. create an account with CantataElixir on this website by registering your details and creating an username and password; and

b. complete and submit the online order through your CantataElixir account.

2. CantataElixir reserves the right to refuse any Order. In such case, CantataElixir will notify you as soon as reasonably practicable and refund to you any payment in full.

3. All products ordered are for personal use and gifting only. They must not be resold in any form or any place; CantataElixir reserves the right to take legal action against unauthorised and unofficial sale of goods.

Prices and Payment

1. All prices on the website are in Australian dollars and are inclusive of GST. Prices are subject to change without notice.

2. The amount payable to CantataElixir for an Order (Order Amount) will be the total of the following amounts:

a. except for New Zealand, the sum of the price of each Product ordered as indicated on the website at the time of submitting the Order (Product Subtotal);

b. the cost of delivery determined in accordance with Delivery stated above, and

c. the sum of any other fees which CantataElixir levies from time to time and which you have agreed to pay by providing your electronic consent (e.g. subscription fees).

3. You must pay the Order Amount by credit card at the time of submitting the Order. CantataElixir accepts Visa, Mastercard, or American Express and paypal.

4. Where the Order is to be delivered to a New Zealand address, you may need to pay customs charges to the New Zealand government in addition to the Order Amount. While CantataElixir provides no advice on what these charges may be, to help you understand the possible custom charges that you may incur you may wish to visit www.customs.govt.nz.

Liability

1. Without limiting CantataElixir's legal rights arising from any failure by you to make a payment in accordance with these Terms of Trade, CantataElixir reserves the right, in its absolute discretion, to take any of the following actions against you if you fail to make such a payment:

a. withhold supply and dispose of the Products requested in the Order, and/or

b. refuse to deal further with you, and CantataElixir will not be liable to you for any loss or damage directly or indirectly resulting from any such action.

2. Subject to clauses 8.2 and 8.3 and to the fullest extent permitted by law, the Products are sold and information is rendered to you on the understanding that you have sole responsibility for determining the suitability of the Products for the purposes for which you intend to use them.

3. Subject to the following "No Warranty" clauses and to the fullest extent permitted by law, the liability of CantataElixir for any loss or damage suffered by you as a result of CantataElixir breaching its obligations under these Terms of Trade or other tortious duty (including arising by reason of defects in the Products) is limited to a refund or replacement of the relevant Products.

No Warranty

1. Subject to the following clauses and to the fullest extent permitted by law, CantataElixir gives no warranty in respect of the Products.

2. For consumers the Products come with non-excludable warranties and guarantees under consumer protection legislation, such as that CantataElixir is the rightful owner, the Products are reasonably fit for their usual purpose, are of acceptable quality, and match any description or sample. If CantataElixir breaches any of these non-excludable warranties or guarantees, you are entitled, at your option, to a refund or replacement of the relevant Products, and to compensation for any reasonable foreseeable loss.

3. You may also have express rights of action against CantataElixir under consumer protection legislation if CantataElixir supplied defective Products to you that cause you injury, loss or damage.

Refunds and Returns

Only items purchased on the CantataElixir website can be returned to CantataElixir.com for refund or exchange.

Should you make an error when ordering online, CantataElixir will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

In the unfortunate event that you react to a product, you have the option of exchanging or refunding it. All items must be returned to:

CantataElixir Online
PO BOX

The customer is responsible for the shipping costs incurred when sending the items back to CantataElixir. In Australia, the shipping charge of AUD9 will be payable if the subsequent refund reduces the original order amount to below the threshold of AUD150.

Should an item be damaged while it is being shipped to you by us, CantataElixir will provide you with a full refund or exchange. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment.

In all cases, original proof of purchase and photographs must be provided and products must be returned within 14 days of receipt for CantataElixir to process any refund or exchange. Please email to info@CantataElixir.com in advance of your intentions to return or exchange a product, so that CantataElixir staff can assist you with a smooth transaction.

Please retain your postal receipt from the provider until you are certain your parcel has been safely received by CantataElixir. We may need to see this if we fail to receive your package.

We will do our best to process returns within 5 business days of receipt and a reimbursement will be issued in the original form of payment.

Force Majeure

If CantataElixir is delayed or hindered in or prevented from performing any of its obligations under any Order by reason of any event or circumstance beyond its reasonable control, CantataElixir will have no liability to you in respect of such non-performance and the time for performing the same will be extended until the event or circumstance has ceased.

GST

1. Where CantataElixir makes a Taxable Supply to you under or in connection with these Terms of Trade or in connection with any matter or thing occurring under these Terms of Trade and the consideration otherwise payable for the Taxable Supply does not include GST, CantataElixir will be entitled, in addition to any other consideration recoverable in respect of the Taxable Supply, to recover from you the amount of any GST on the Taxable Supply.

2. In these Terms of Trade, 'GST' means the tax payable on Taxable Supplies under the GST Legislation, 'GST Legislation' means the A New Tax System (Goods and Services Tax) Act 1999 (Cth) and any related Act imposing such tax or legislation that is enacted to validate, recapture or recoup such tax and 'Taxable Supply' has the meaning given to it in the GST Legislation.

General

1. If any provision of these terms is found by a court of competent jurisdiction to be invalid, such term shall be severed and the remaining terms shall be unaffected (in this instance the parties shall use reasonable endeavours to negotiate a suitable substitute provision).

2. Subject to clauses 8.2 and 8.3 and to the fullest extent permitted by law, these Terms of Trade together with the Order (as accepted by CantataElixir), the Legal Notice on the website and CantataElixir's Privacy Policy constitute the whole agreement between the parties and supersede all prior discussions and agreements between them.

3. Orders and these Terms of Trade will be governed by the law applying in the State of Victoria, Australia, and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria, and the courts complement to determine appeals from those courts, with respect to any proceedings that may be brought at any time in relation to these Terms of Trade.

The information contained within this document relates to the CantataElixir Australian online store, trading under CantataElixir

The Terms of Trade and Frequently Asked Questions relevant to our other regions can be found in the footer of our international web stores. These can be accessed by selecting 'Shop Online' in the main menu, and choosing your region from the list that appears below.

Please read these Terms of Trade carefully as they contain important information including warranty disclaimers and limitations of liability.